Pet-Friendly Hotel Booking Message: Questions and Copyable Template
Copy a clear enquiry, get the full pet policy in writing, and avoid surprises at check-in.
Give the hotel the details it needs
Tell the property your check-in and check-out dates, number of pets, species, approximate weight or size, and the room type you intend to reserve. If relevant, ask whether multiple pets or your petâs breed are permitted. Never assume that a âpets allowedâ filter guarantees acceptance for every animal or room.
Share only details needed to confirm the booking. Do not send veterinary records or sensitive personal information unless the property has a legitimate, clearly explained requirement.
Ask about the entire pet policy
Request a written answer covering the following points:
- Are pets permitted in the specific room type and on your dates?
- Are there species, weight, size, breed or number-of-pets restrictions?
- What is the total pet cost for the entire stay: per-night fees, per-stay fees, fees per animal, taxes, deposits and cleaning charges?
- Is a deposit refundable, and what conditions could lead to deductions?
- May pets be left unattended? If so, are there time limits, crate rules or housekeeping procedures?
- Are pets allowed in shared spaces, dining areas, gardens or outdoor areas?
- What happens if plans change: cancellation, early departure or a room change?
Policies for trained assistance animals may be governed by different laws. Ask the property to explain the applicable rules rather than assuming ordinary pet fees or restrictions apply.
Copy-and-send booking message
Replace the bracketed fields before sending. The wording works for email or a booking-platform message:
Subject: Pet policy confirmation for [dates] â [room type]
Hello,
I am considering booking a [room type] from [check-in date] to [check-out date] for [number of guests]. I will be travelling with [number] [dog(s)/cat(s)/other pet(s)], approximately [weight/size] each.
Could you please confirm in writing that my pet(s) are accepted in this specific room on these dates? Please tell me about any species, weight, breed or number limits; the complete pet fees, taxes and deposits for the stay; any cleaning or damage charges; and whether pets can be left alone in the room.
Could you also confirm any restricted areas, relevant housekeeping rules, and the cancellation or refund conditions if the pet policy prevents our stay?
If I book, how should I add the pet(s) to the reservation so that check-in staff can see the approval?
Thank you, [your name]
For a shorter enquiry, prioritize explicit pet acceptance, total cost and unattended-pet rules, then ask for the remaining conditions before paying.
Save the approval with the reservation
Keep the hotelâs reply, the room description, pet fees, cancellation terms and reservation number together. If you use a booking platform, check that the approval is recorded in the booking messages or reservation notesânot only in a separate phone conversation.
If the reply is vague (âpets are generally welcomeâ), ask the hotel to confirm your specific pet, room and dates. A written message helps resolve misunderstandings but does not override applicable law or the actual booking contract.
Reconfirm before you arrive
A few days before travel, confirm that the room type, dates, pet count and charges have not changed. If the hotel changes your room or your petâs circumstances change, request fresh approval. Save an offline copy of the confirmation for check-in.
If the property declines your pet, compare alternatives before committing to a non-refundable booking. Keep a backup accommodation option in your trip plan.
Before-you-book checklist
- State dates, room type, species, number and weight of pets.
- Get explicit approval for the specific room and pet(s).
- Confirm all per-night, per-stay and per-pet fees.
- Distinguish refundable deposits from non-refundable charges.
- Check size, breed and number restrictions.
- Confirm unattended-pet and housekeeping rules.
- Ask about shared areas and outdoor access.
- Review cancellation, refund and damage policies.
- Save written approval and add pets to the reservation.
- Reconfirm key details shortly before arrival.
Related resources
Use the accommodation checklist, review hotel pet fees, understand pet weight limits and check unattended-pet rules. Estimate the full stay cost with the Budget Planner.
Editorial guide · 31 October 2026. Hotel policies vary by property, booking channel and location; confirm current terms directly with the accommodation before paying.